FAQs

1. How long does it take for my order be delivered?

We're committed to getting your order to you quickly. Here's our delivery timeline:

  • Processing: 1-2 business days (Monday to Friday)
  • Delivery: 4-6 business days (Monday to Friday)
  • Overall Timeframe: 5-8 business days (Monday to Friday)

2. Do you have free shipping?

Yes! We have free shipping on all orders throughout Canada.

3. What payment methods do you accept?

Choose from our range of secure payment methods for easy checkout:

  • American Express
  • Apple Pay
  • Google Pay
  • Mastercard
  • PayPal
  • Shop Pay
  • Visa
  • Afterpay

4. What happens if my order arrives fault or damaged?

We will replace any defective items at no cost to you. Just get in touch with us within 30 days of receiving your order so that we can help you start the return process. Check our Return and Refund Policy for full details.

5. How can I contact customer support?

We're always ready to help! Reach out to us through our contact page or email us directly at support@thistleandtundra.com.

6. Can I do an exchange with my order?

Yes, we accept exchanges, please see our Return and Refund Policy for more information regarding this.

7. How do I track my order?

After your package is dispatched, you can monitor your packages location using the Track Your Order page on our website.

8. Can I change or cancel my order after placing it?

Please contact us straight away at support@thistleandtundra.com if you need to make changes. We'll assist where possible, though modifications can only be made before the order enters processing.

9. Who covers the cost of returns?

Return postage is the customer's responsibility for items returned within the 30-day return window. For damaged, defective or incorrect items return shipping will be covered. Please refer to our Return and Refund Policy for comprehensive information.

10. Do you have any further questions?

Please contact us via our contact page or by email at support@thistleandtundra.com and we will be happy to assist you.

If you have any questions or messages for us, we will be more than happy to assist you!

Customer Services Hours:
Monday to Friday: 9:00 AM - 5:00 PM (EST)

Email: support@thistleandtundra.com
Phone Number: 

Customer support will respond within one business day.

Business Information
Thistle & Tundra is operated by Accents Home Decor Inc, a company registered in Ontario.

Business Number: 848786877

Address: 10 Laurelhurst Crescent, Woodbridge, ON L4H 2M8, Canada